Professional Business Consulting

The hotel business, as we know it, will change. Many of you would remember hotel brands calling themselves ‘people friendly’ or, for that matter, suggesting they liken themselves to community living by creating socializing spaces in the hotel lobby. Well, ‘people friendly’ will take on a new definition now, with safety and hygiene the topmost priority for hotel guests. The one thing the guest is certain to ask going forward is “How safe am I going to be with you – to stay, to eat or even to enter your premises? Those who address this question to their customer’s satisfaction will survive. Just like 26/11 transformed security in India at hotels, we believe the Executive Housekeeper in hotels will emerge as the most critical person in times to come. 

“The Indian Hospitality Industry: A Comprehensive Guide to Managing Covid-19” is actually a collection of articles by consulting experts who understand the hotel business extremely well. These may be read individually or as a whole and suggest practical solutions for the coming times, when things begin to re-open and the New Normal comes into effect, for the hospitality industry in South Asia.