Brand Loyalty – The Rules of Engagement

Brand Loyalty – The Rules of Engagement

“In the world of Internet Customer Service, it’s important to remember your competitor is only one click away.” – Doug Warne T hink about the brands you use often; are they the same brands that you were using five years ago? Odds are that they have changed, and...
The Need for a Hotel Volatility Index

The Need for a Hotel Volatility Index

Hotel Volatility Index It’s been 20 years since we’ve been tracking the Indian hospitality market. The fact that the branded supply side has grown over six times during this period from 18,000 hotel rooms to 1,20,000 odd rooms should not be missed, as this...

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